Speaker Troubleshooting

Troubleshooting help

My mic is not working?
If you can't hear your voice, please try the following options to fix your audio:  1. Please check that you have a working mic.  2. Please che...
Fri, 9 Apr, 2021 at 12:34 PM
How to remove sound echo during interaction on Stage/backstage?
The following may be the possible reasons for audio echoes during your event. Kindly follow the tips below to fix them:   Ensure you have only one sessi...
Sat, 10 Apr, 2021 at 9:12 PM
My camera is not working?
If you can't see your camera feed, please try the following options to start your video feed.  1. Please check that you have a working camera.  2...
Fri, 9 Apr, 2021 at 12:35 PM
I am not able to view the video of other speakers, what should I do?
If you're unable to view or hear another speaker while on backstage or stage kindly perform the following troubleshooting tips : Reset the Interne...
Sat, 10 Apr, 2021 at 9:33 PM
I got disconnected. How do I get back to the event?
Disconnection could be a result of poor internet connectivity or a technical glitch. To connect again, please try the following steps:  1. Please make s...
Sat, 10 Apr, 2021 at 5:53 PM
My video is not visible and a broken camera icon is visible to others. What to do ?
if your video is not visible and the following icon is visible to others:   This happens when another application on your device is using your default ...
Sat, 10 Apr, 2021 at 9:15 PM
Screen Sharing Troubleshooting
Some users may encounter problems when they start screen sharing and this might be because of browser preferences or operating system (OS) preferences. Her...
Fri, 9 Apr, 2021 at 12:35 PM
Can two speakers present/share their screens simultaneously?
No, the screen can only be shared/presented by one speaker at a time. .
Thu, 1 Apr, 2021 at 7:22 PM
Can speakers deliver their session using their mobile phone?
The mobile application is not yet available for the speakers and hosts. But the Ipad application for speakers is available on the ios app store and can be ...
Thu, 1 Apr, 2021 at 7:34 PM