I am not able to view the video of other speakers, what should I do?

Modified on Tue, 28 Mar 2023 at 01:09 PM

If you're unable to view or hear another speaker while backstage or on stage, kindly perform the following troubleshooting tips:

  • Reset the Internet connection (it should be a high-speed network) and try connecting back.

  • Try refreshing the browser.

  • Kindly test your connections & configuration from this link - https://www.airmeet.com/pre-event-system-check

  • Try to relaunch the browser and try in incognito (private) mode.

  • Check the browser version and make sure it is up to date.

  • Make sure you have a disabled VPN/Firewall which might be blocking your access.

  • Kindly check you are accessing Airmeet on a supported browser.

Need more help? Contact support@airmeet.com or visit our 24*7 Support Lounge.

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