How to issue cancellations and refunds?

Modified on Wed, 29 Mar 2023 at 03:21 PM

Any cancellation and refund request has to be raised by an attendee via email, and they will be sent to the email address of the team member who created the Airmeet (Airmeet Organizer). So if you have ticket sales in progress for any upcoming Airmeet, please keep an eye out for any requests from your customers.

Once you receive a request and have taken a call on the legitimacy of the said request, you can issue a refund through a single click on your Stripe dashboard.

Step 1: Go to & log in to your connected Stripe account.

Step 2: Go to payments > Find the transaction associated with the customer by searching using the customer's email id.

Hover over the transaction to issue an immediate refund OR alternatively, you can view more details of the payment and issue the refund by clicking on the refund button in the top right corner.

Step 3: You can choose to customize the refund amount & do a full or partial refund as per your own liking. A refund is done from your Stripe account balance.

Please note: The Stripe processing fee & Airmeet application fee charged on a transaction are non-refundable.

Step 4: If you wish to block entry for this attendee because the ticket was refunded, please write to us at or visit us on our 24*7 Support Lounge

Currently, cancellations and refunds are required to be managed manually by the Airmeet organizer using Stripe. We do not support cancellations and refunds in-app by Airmeet. If you think cancellations and refunds should be fully automated, we would love to talk more about this and understand some nuances of enabling this for our users. Please write to us at

Need more help? Contact or visit our 24*7 Support Lounge.

Want to brainstorm and connect with other Airmeet Users and Event Professionals from around the world?  
Fill in the form to Join our community on Slack.


Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article