Any cancellation and refund request has to be raised by an attendee via email, and they will be sent to the email address of the team member who created the Airmeet (Airmeet Organizer). So if you have ticket sales in progress for any upcoming Airmeets, please keep an eye out for any requests from your customers.
Once you receive a request and have taken a call on the legitimacy of the said request, you can issue a refund through a single click on your Stripe dashboard.
Step 1: Go to https://dashboard.stripe.com & login to your connected Stripe account.
Step 2: Go to payments > Find the transaction associated with the customer by searching using the customer's email id.
Hover on the transaction to issue an immediate refund OR alternatively, you can view more details of the payment and then issue the refund by clicking on the refund button in the top right corner.
Step 3: You can choose to customize the refund amount & do a full or partial refund as per your own liking. Refund is done from your Stripe account balance.
Please note: The Stripe processing fee & Airmeet application fee charged on a transaction are non-refundable.
Step 4: If you wish to block entry for this attendee because the ticket was refunded, please write to us at firstname.lastname@example.org or visit us on our 24*7 Support Lounge
Currently, the cancellations and refunds are required to be managed manually by the Airmeet organizer using Stripe. We do not support cancellations and refunds in-app by Airmeet. If you think cancellations and refunds should be fully automated, then we would love to talk more about this and understand some nuances of enabling this for our users. Please write to us at email@example.com.