How do I prepare my network in case of firewall or VPN to access Airmeet?

Modified on Wed, 15 May at 2:28 PM




TABLE OF CONTENTS



Airmeet utilizes WebRTC, an advanced real-time communication technology, and at times, larger enterprises with stringent firewalls may need to tailor their network configurations to align with its complexities.

 

If you're trying to join an Airmeet event from your workplace, school, or religious organization, you might encounter a Firewall problem. This can result in a black loading screen or an "Unable to connect" message.




Quick Troubleshooting and Basic Checks:
 

In case If you are using a VPN to access Airmeet, you should first conduct a mic-cam test at
 Quick Troubleshooting ensures the firewall setting allows you to connect to Airmeet. 

 

  


1. Firewall Domain


If the firewall setting is identified as an issue, ask your IT department or VPN provider to help. Here are the items you will need to check with your IT department:


Minimum/Mandatory Requirement:


Whitelist the following:



Domain

Ports

Purpose

*.airmeet.com, .airmeet.com

TCP 443

Airmeet Servers

*.firebasedatabase.app (For Europe region)
 *.firebaseio.com

TCP 443

Realtime database for messaging, chats, polls, closed-captioning, etc.

* Ping to airmeet-chat-prod.firebaseio.com and googleapis.com should be successful.

*.sd-rtn.com

*.edge.sd-rtn.com

TCP 4700 - 5000;
 UDP 4700 - 5000;

TCP     443;
 UDP 443;

Agora’s Media Servers and proxy/TURN Servers 

*.agora.io

*.edge.agora.io

TCP     443;
UDP 443;
TCP 4700 - 5000;
 UDP 4700 - 5000;

Agora services for signaling, logging and stats-collection

 


 

2. Streaming Domain Whitelist (in case of streaming-in via RTMP)


Whitelist all subdomains of

  • litix.io (for Mux Data beacons) and
  • mux.com (for video and dashboard-related functionality)
    Essentially, *.litix.io and *.mux.com. For RTMP-based sessions. 


Note: Streaming won't be visible if the above domains are blocked in the user system or network.


 


3. Firewall Domains for other features


Your IT team should verify following domains are not Blacklisted to ensure different features in the Airmeet platform work seamlessly


Domain

Purpose/Feature

*.sentry.io

Airmeet's Application Frontend Monitoring Dashboard

*.cloudfront.net

CDN for static content

*.appcues.com

User Onboarding Education

*.newrelic.com

Airmeet's Application Backend & Infra Monitoring Dashboard

*.freshchat.com

Support Chat within the event

*.nr-data.net

Airmeet's Application Backend & Infra Monitoring Dashboard

*.unpkg.com

CDN used to load external libs

https://airmeet-files.s3.ap-south-1.amazonaws.com
https://airmeet-images.s3.ap-south-1.amazonaws.com
https://content-hub-content-library.s3.ap-south-1.amazonaws.com

https://9p51okdpn6.execute-api.ap-south-1.amazonaws.com

https://prod-eu-west-1-images.s3.eu-west-1.amazonaws.com

https://prod-us-west-2-images.s3.us-west-2.amazonaws.com

Images and site static content

*.giphy.com

Supporting gifs in chat messages

*.jsdelivr.net

CDN used to load external libs

*.noembed.com

RTMP Player

*.appcues.net

User Onboarding Education

*.daily.co

Video-Call-Session for large group

*.symbl.ai

Closed Captions




Troubleshoot tip:


If you don't believe you are behind a firewall but are still unable to join Airmeet, please check to see if Stealth Mode is enabled in AdGuard (adblocker).

Airmeet can't detect your firewall settings with this enabled. After disabling stealth mode, you should pass the network firewall check. Similarly, if you have an antivirus or adblocker installed or enabled, please retry after disabling it.





Need more help? Contact support@airmeet.com or visit our 24*7 Support Lounge


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