Airmeet works with WebRTC which is a rather new technology that might require some network configuration within larger companies with secured firewalls.
If you are using a VPN to access Airmeet, you should first conduct a mic-cam test at https://webdemo.agora.io/agora_webrtc_troubleshooting/ to make sure the firewall setting allows you to connect on Airmeet.
If the Firewall setting is identified as an issue, then ask your IT department or your VPN provider to help.
Here are the items you will need to check with your IT department:
Open TCP port 443
Whitelist the following domains
- Ping to airmeet-chat-prod.firebaseio.com should be successful
- Ping to googleapis.com should be successful
Streaming Domain Whitelist
Whitelist all subdomains of litix.io (for Mux Data beacons) and mux.com (for video and dashboard-related functionality) essentially *.litix.io and *.mux.com. for RTMP-based sessions.
Streaming won't be visible in case the above domains are blocked in the user system or network.
Optional / Recommended (VPN/Firewall Access)
To access Airmeet from a location with restricted network access, it is recommended that the network administrator allows UDP traffic for a better experience. For allowing UDP traffic, your network should allow traffic to and from the following domains and ports
Third-party domains for real-time communications
- Domains: -
TCP: 80; 443; 3433; 4700 - 5000; 5668; 5669; 6080; 6443; 8667; 9130; 9131; 9140; 9591; 9593; 9601; 9667; 30011 - 30013
UDP: 3478; 4700 - 5000