How do I prepare my network in case of firewall or VPN to access Airmeet?

Modified on Tue, 13 Feb 2024 at 01:59 AM

TABLE OF CONTENTS

1. Firewall Domain
2. Streaming Domain Whitelist (in case of streaming-in via RTMP)
3. Firewall Domains for other features

Airmeet utilizes WebRTC, an advanced real-time communication technology, and at times, larger enterprises with stringent firewalls may need to tailor their network configurations to align with its complexities.

If you're trying to join an Airmeet event from your workplace, school, or religious organization, you might encounter a Firewall problem. This can result in a black loading screen or an "Unable to connect" message.

Quick Troubleshooting and Basic Checks:

In case If you are using a VPN to access Airmeet, you should first conduct a mic-cam test at
Quick Troubleshooting ensures the firewall setting allows you to connect to Airmeet.

1. Firewall Domain

If the firewall setting is identified as an issue, ask your IT department or VPN provider to help. Here are the items you will need to check with your IT department:

Minimum/Mandatory Requirement:

Whitelist the following:

Domain	Ports	Purpose
*.airmeet.com, .airmeet.com	TCP 443	Airmeet Servers
.firebasedatabase.app (For Europe region) .firebaseio.com	TCP 443	Realtime database for messaging, chats, polls, closed-captioning, etc. * Ping to airmeet-chat-prod.firebaseio.com and googleapis.com should be successful.
.sd-rtn.com .edge.sd-rtn.com	TCP 4700 - 5000; UDP 4700 - 5000; TCP 443; UDP 443;	Agora’s Media Servers and proxy/TURN Servers
.agora.io .edge.agora.io	TCP 443; UDP 443; TCP 4700 - 5000; UDP 4700 - 5000;	Agora services for signaling, logging and stats-collection

2. Streaming Domain Whitelist (in case of streaming-in via RTMP)

Whitelist all subdomains of

litix.io (for Mux Data beacons) and
mux.com (for video and dashboard-related functionality)
Essentially, *.litix.io and *.mux.com. For RTMP-based sessions.

Note: Streaming won't be visible if the above domains are blocked in the user system or network.

3. Firewall Domains for other features

Your IT team should verify following domains are not Blacklisted to ensure different features in the Airmeet platform work seamlessly

Domain	Purpose/Feature
*.sentry.io	Airmeet's Application Frontend Monitoring Dashboard
*.cloudfront.net	CDN for static content
*.appcues.com	User Onboarding Education
*.newrelic.com	Airmeet's Application Backend & Infra Monitoring Dashboard
*.freshchat.com	Support Chat within the event
*.nr-data.net	Airmeet's Application Backend & Infra Monitoring Dashboard
*.unpkg.com	CDN used to load external libs
https://airmeet-files.s3.ap-south-1.amazonaws.com https://airmeet-images.s3.ap-south-1.amazonaws.com https://content-hub-content-library.s3.ap-south-1.amazonaws.com https://9p51okdpn6.execute-api.ap-south-1.amazonaws.com https://prod-eu-west-1-images.s3.eu-west-1.amazonaws.com https://prod-us-west-2-images.s3.us-west-2.amazonaws.com	Images and site static content
*.giphy.com	Supporting gifs in chat messages
*.jsdelivr.net	CDN used to load external libs
*.noembed.com	RTMP Player
*.appcues.net	User Onboarding Education
*.daily.co	Video-Call-Session for large group
*.symbl.ai	Closed Captions

Troubleshoot tip:

If you don't believe you are behind a firewall but are still unable to join Airmeet, please check to see if Stealth Mode is enabled in AdGuard (adblocker).

Airmeet can't detect your firewall settings with this enabled. After disabling stealth mode, you should pass the network firewall check. Similarly, if you have an antivirus or adblocker installed or enabled, please retry after disabling it.

Need more help? Contact support@airmeet.com or visit our 24*7 Support Lounge.