TABLE OF CONTENTS

• 1. Firewall Domain
• 2. Streaming Domain Whitelist (in case of streaming-in via RTMP)
• 3. Firewall Domains for other features
  
  

Airmeet uses WebRTC, which is a new technology. Sometimes, bigger companies with secure firewalls need to configure their networks for it. 

If you're trying to join an Airmeet event from your workplace, school, or religious organization, you might encounter a Firewall problem. This can result in a black loading screen or an "Unable to connect" message.

Quick Troubleshooting & basic checks

In case If you are using a VPN to access Airmeet, you should first conduct a mic-cam test at 
Quick Troubleshooting ensures the firewall setting allows you to connect to Airmeet. 

1. Firewall Domain
If the firewall setting is identified as an issue, ask your IT department or VPN provider to help.
Here are the items you will need to check with your IT department:

Minimum Requirement: -

• Open TCP port 443

• Whitelist the following domains

  • *.airmeet.com, .airmeet.com

  •  https://webnginx-proxy.agora.io

  • *.webrtc-cloud-proxy.sd-rtn.com

  • *.firebasedatabase.app (For Europe region) 

  • *.firebaseio.com

  • *globalturn.subspace.com

  • *.sd-rtn.com

  • *.edge.sd-rtn.com

    
    
    

• Ping to airmeet-chat-prod.firebaseio.com should be successful.
• Ping to googleapis.com should be successful.

Explicit Firewall rules for your IT department recommended (VPN/Firewall Access)

To access Airmeet from a location with restricted network access, it is recommended that the network administrator allow UDP traffic for a better experience. 

For allowing UDP traffic, your network should allow traffic to and from the following domains and ports:

Third-party domains for real-time communications

• Domains: -

  • *.agora.io

  • *.edge.agora.io

  • *.agoraio.cn

  • *.edge.agoraio.cn

  • *.globalturn.subspace.com

  • *.sd-rtn.com
  • *.edge.sd-rtn.com
    
    

•  Ports:- 
  

  • TCP: 80; 443; 3433; 4700 - 5000; 5668; 5669; 6080; 6443; 8667; 9130; 9131; 9140; 9591; 9593; 9601; 9667; 30011 - 30013
    
    

  • UDP: 3478; 4700 - 5000

2. Streaming Domain Whitelist (in case of streaming-in via RTMP)

Whitelist all subdomains of

• litix.io (for Mux Data beacons) and
  
  
• mux.com (for video and dashboard-related functionality) 
  
  Essentially  *.litix.io and *.mux.com. For RTMP-based sessions. Streaming won't be visible if the above domains are blocked in the user system or network.

3. Firewall Domains for other features

Your IT team can also whitelist the below domains for the different features in the Airmeet platform.

Troubleshoot tip: If you don't believe you are behind a firewall but are still unable to join Airmeet, please check to see if Stealth Mode is enabled in AdGuard (adblocker).  

Airmeet can't detect your firewall settings with this enabled. After disabling Stealth Mode, you should pass the Network Firewall check. Similarly, if you have Kaspersky or any other Antivirus or adblocker installed/enabled, please disable that for the time being.

Need more help? Contact support@airmeet.com or visit our 24*7 Support Lounge.