TABLE OF CONTENTS
Airmeet is committed to the success of its Customers, but through experience, Airmeet has found that users have varying requirements, capabilities, and limitations with regard to the types of devices and software the Customer can or intends to use, the way their local network is configured, the speed of their internet connection, etc.
Airmeet offers different plans according to your needs. At a certain point, you might need to upgrade, downgrade, change your payment method, or download your invoices.
Manage your registrations and subscriptions from the Airmeet dashboard, and switch to other plans as directed from the dashboard.
1.1. Subscription, Refund, and Cancellation Policy.
- Type of Airmeet subscription plans
- Fees, Refunds, Charges for plans
- Cancellation Policy
- Refund Policy
Learn more about Airmeet Subscription, Refund, and Cancellation Policy
2. Manage Subscription from the Airmeet community dashboard
2.2. Change Plan
Customers can change their tiers in the subscription via a self-serve model; if they want to completely change their plan, they need to contact the sales team.
Q. When are the plan changes applicable?
All plan changes get applied immediately.
If a customer is in a Virtual Events Format plan of 100 tiers, they can choose to move into a 500-tier plan, and their subscription will change into a 500/month plan immediately, and charges will be applicable on a pro-rated basis.
2.3. Cancel Subscription
Airmeet allows organizers to cancel their subscriptions from the dashboard if they are unhappy about the platform or a few services.
Though our team works rigorously to provide a better product experience to make your event a great success. If you feel you might reach out to us on our 24*7 Support lounge or email@example.com to resolve your queries.
(For Starter plan)
Step 1: Log in to airmeet.com and click "Host Login."
Step 2: Click on the "Billing plans" on the community dashboard.
Step 3: Click on the "Manage Subscription" button.
Step 5: Select the reason for canceling the subscription and click on "Done."
Q. When is the cancellation effective?
All cancellations get applied from the next billing cycle.
if a customer’s billing cycle is from 1st Jan to 31st Jan and they cancel their subscription on 15th Jan, their subscription will continue as it is till 31st Jan.
Since Airmeet provide the flexibility and option to cancel at any time, you will not be refunded if you cancel your plan after your renewal date.
Therefore, don't forget to cancel your subscription before your renewal date if you don't want to be charged again.
Data Access after Canceling the Subscription
If you cancel your Airmeet plan, you will be downgraded to an Airmeet free plan. Therefore, you will have free plan limitations.
You will still have access to your events data, including session recordings, participants list, analytics & access to the complete events dashboard.
3. Team member addon
Every plan has a limit of team members it can accommodate, beyond which they need to buy extra team member capacity.
Note: Currently, to change the team member limit of all the plans, customers need to contact the sales team.
4. Appsumo Customers
- Depending on the Appsumo code, limits are assigned.
- Appsumo customers can use pay-as-you-go and add their card details from their dashboard.
- Team member addition is done via the sales representative.
5. Important Resource links
- Airmeet Pricing
- Subscription, Refund, and Cancellation Policy.
- Airmeet Security & Compliance
6. Support Assistance
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