TABLE OF CONTENTS

  1. Overview
           1.1. Subscription, Refund and Cancellation Policy.
  2. Manage Subscriptions
    2.1. Cancel subscription
    2.2. Update subscription
    2.3. Plan change 
  3. Team member addon 
  4. Pay as you go 
  5. Appsumo Plans
  6. Important Resource links
  7. Support Assistance




1. Overview


Airmeet is committed to the success of its Customer, but through experience, Airmeet has found that users have varying requirements, capabilities, and limitations with regard to the types of devices and software the Customer can or intends to use, the way their local network is configured, the speed of their internet connection, etc. 


Airmeet offers different plans according to your needs. You might need at a certain point to upgrade, downgrade, change your payment method, or download your invoices.

Manage your registrations and subscriptions from the Airmeet dashboard and switch to other plans directed from the dashboard.


1.1. Subscription, Refund and Cancellation Policy.


Read about:

  • Type of Airmeet subscription plans 
  • Fees, Refunds, Charges for plans 
  • Cancellation Policy 
  • Refund Policy


Learn more about Airmeet Subscription, Refund and Cancellation Policy




2. Manage Subscription from Airmeet community dashboard


To Pause or Cancel your subscription kindly follow the below steps:

Step 1: Log in to airmeet.com and click on "Host Login".


Step 2: On the community dashboard, click on the "Billing plans".


Step 3: Click on the "Manage Subscription" button.

Step 4: Select relevant options ("Update my Subscription", "Pause my subscription" or "Cancel my subscription") according to your preferences.



2.1. Cancel subscription


Airmeet provides organizers to cancel their subscriptions from the dashboard in case they are unhappy about the platform or a few services.

Though our team works very rigorously to provide a better product experience to make your event a great success still if you feel you might reach out to us on our 24*7 Support lounge or support@airmeet.com to resolve your queries.



Type of subscription 

Cancellation

Additional note

Social webinar monthly subscription

Direct from Dashboard

This subscription can only be canceled after 3 billing cycles

Social webinar yearly subscription

Direct from Dashboard


Social webinar one time

Auto canceled on Due date


Social webinar pro

Need to Contact Account Manager


Conference premium

Need to Contact Account Manager





How to Cancel a Subscription? 


Step 1: Log in to airmeet.com and click on "Host Login".

Step 2: On the community dashboard, click on the "Billing plans".


Step 3: Click on the "Manage Subscription" button.

 


Step 4: Select "Cancel my Subscription".




Step 5: Select the reason for canceling the subscription and click on "Done".




Q. When is the cancellation effective?
All cancellations get applied from the next billing cycle.

For Example
if a customer’s billing cycle is from 1st Jan to 31st Jan and they cancel their subscription on 15th Jan their subscription will continue as it is till 31st Jan.


Note:
Since Airmeet provide the flexibility and option to cancel at any time, you will not be refunded if you cancel your plan after your renewal date.

Therefore, don't forget to cancel your subscription before your renewal date if you don't want to be charged again.




Access after Canceling the subscription


If you cancel your Airmeet plan, you will be downgraded to Airmeet free plan. Therefore, you will have the free plan limitations. 


You will still have access to your events data including session recordings, participants list, analytics & access to the complete events dashboard.





 

2.2. Update subscription 


As an organizer, you can update your subscription details, check your account information, update your billing & shipping address, add or update your payment methods, and view & download your previous bills from the dashboard itself.


How to Update my subscription?


Step 1: Log in to airmeet.com and click on "Host Login".

Step 2: On the community dashboard, click on the "Billing plans"


Step 3: Click on the "Manage Subscription" button.


  

Step 4: Select "Update my Subscription".



Step 4: Chose the relevant action you want to update or add according to your preferences and save the information.


Activities you can perform here are:

  • Update your subscription details
  • Check your account information
  • Update your billing & shipping address
  • Add or update your payment methods
  • View & download your previous bills




2.3. Plan Change

Customers can change their tiers in the subscription via a self-serve model and if they want to completely change their plan they need to contact the sales team.


Type of subscription

Plan change

Movement

Social webinar monthly subscription

Direct from Dashboard

100/300/500/1000

Social webinar yearly subscription

Direct from Dashboard

100/300/500/1000

Social webinar one time

N/A

N/A

Social webinar pro

Contact Account Manager

N/A

Conference premium

Contact Account Manager

N/A



Q. When are the plan changes applicable?
All plans changes get applied immediately.


For Example 
If a customer is in a social webinar plan of 100 tiers they can choose to move into a 500 tier plan and their subscription will change into a 500/month plan immediately and charges will be applicable on a pro-rated basis.


3. Team member addon


Every plan comes with a limit of team members it can accommodate, beyond which they need to buy extra team member capacity.


Type of subscription

Team member addon

Social webinar monthly subscription

Have to contact the sales team

Social webinar yearly subscription

Have to contact the sales team

Social webinar one time

Have to contact the sales team

Social webinar pro

Have to contact the sales team

Conference starter

Have to contact the sales team

Conference premium

Have to contact the sales team



Note: Currently to change the team member limit of all the plans customers need to contact the sales team. 

Team Member (Event Manager) limits according to various plans.

  1. Free Plan - 2 (1 Community Manager+ 1 Event Manager)
  2. Social Webinar Plan  - 10 (1 Community Manager+ 9 Event Manager)
  3. Social Webinar Pro Plan  - 10 (1 Community Manager+ 9 Event Manager)
  4. Conference Plan  - 10 (1 Community Manager+ 9 Event Manager)
  5. Appsumo Plan:
    • code a - 1
    • code b - 2
    • code c - 5

4. Pay as you go 


Pay as you go gives the ability to our customers to get extra registration beyond their plan limit on a per-user basis 



Type of subscription

Pay as you go

Social webinar monthly subscription

Available

Social webinar yearly subscription

Available

Social webinar one time

Available

Social webinar pro

Available

Conference starter

Available

Conference premium

Available


All the plans have pay as you go available - the charges for every additional registration can be seen in your dashboard or on your event screen.


Q. When are the charges collected?
The charges are collected immediately after the event gets over on the same card which the user used while starting the subscription


5. Appsumo Customers



Appsumo

Limit/Month

Type

Team member

Pay as you go

Code A

300

Conference + Social Webinar  

1

Direct from Dashboard

Code B

500

Conference + Social Webinar  

2

Direct from Dashboard

Code C

1000

Conference + Social Webinar  

5

Direct from Dashboard


  • Depending on the Appsumo code team member limits are assigned.
  • Appsumo customers can use pay as you go as well as add their card details from their dashboard 
  • Team member addition is done via the sales representative



6. Important Resource links




7. Support Assistance



Need more help? Contact Airmeet 24*7 support for any queries or assistance.


Email ussupport@airmeet.com
Visit us at
 24*7 Support Lounge