Manage your subscription & billing cycle for your Airmeet account?

Modified on Wed, 15 May 2024 at 04:13 PM



TABLE OF CONTENTS


1. Overview

    1.1. Subscription, Refund, and Cancellation Policy.

2. Manage Subscription from the Airmeet community dashboard

    2.1. Customize plan 

    2.2. Change Plan

2.4. How to Cancel a Subscription? (For Starter plan)

3. Team member addon

4. Appsumo Customers

5. Important Resource links

6. Support Assistance



1. Overview


Airmeet is committed to the success of its Customers, but through experience, Airmeet has found that users have varying requirements, capabilities, and limitations with regard to the types of devices and software the Customer can or intends to use, the way their local network is configured, the speed of their internet connection, etc. 


Airmeet offers different plans according to your needs. At a certain point, you might need to upgrade, downgrade, change your payment method, or download your invoices.

Manage your registrations and subscriptions from the Airmeet dashboard, and switch to other plans as directed from the dashboard.




1.1. Subscription, Refund, and Cancellation Policy.


Read about the following in Airmeet Subscription, Refund, and Cancellation Policy

  • Type of Airmeet subscription plans 
  • Fees, Refunds, Charges for plans 
  • Cancellation Policy 
  • Refund Policy





2. Manage Subscription from the Airmeet community dashboard


2.1. Customize plan 


As an organizer, you can update your subscription details, check your account information, update your billing & shipping addresses, add or update your payment methods, and view and download your previous bills from the dashboard.


How do I update my subscription?


Step 1: Log in to airmeet.com and click "Host Login."

Step 2: On the community dashboard, click on the "Billing plans"




Step 3: Click on the "Customize plan" button. Fill in the form to connect with our event success coaches to help you with all assistance.




2.2. Change Plan

Customers can change their tiers in the subscription via a self-serve model; if they want to completely change their plan, they need to contact the sales team.


Type of subscription

Plan change

Free

As per self-serve from Airmeet Website

Premium Webinars

Contact Account Manager

Starter

Contact Account Manager

Virtual Events

Contact Account Manager

All-in-Suite

Contact Account Manager



Q. When are the plan changes applicable?
All plan changes get applied immediately.


For Example 
If a customer is in a Virtual Events Format plan of 100 tiers, they can choose to move into a 500-tier plan, and their subscription will change into a 500/month plan immediately, and charges will be applicable on a pro-rated basis.


2.3. Cancel Subscription


Airmeet allows organizers to cancel their subscriptions from the dashboard if they are unhappy about the platform or a few services.

Though our team works rigorously to provide a better product experience to make your event a great success. If you feel you might reach out to us on our 24*7 Support lounge or support@airmeet.com to resolve your queries.



Type of subscription 

Cancellation

Premium Webinars

From Community Dashboard

Virtual Events

Contact Account Manager

Starter

Contact Account Manager

All in Suite

Contact Account Manager



2.4. How to Cancel a Subscription? (For Starter plan)


Step 1: Log in to airmeet.com and click "Host Login."

Step 2: Click on the "Billing plans" on the community dashboard.


Step 3: Click on the "Manage Subscription" button.

 




Step 4: Select "Cancel my Subscription."






Step 5: Select the reason for canceling the subscription and click on "Done."




Q. When is the cancellation effective?
All cancellations get applied from the next billing cycle.

For Example
If a customer’s billing cycle is from 1st Jan to 31st Jan and they cancel their subscription on 15th Jan, their subscription will continue as it is till 31st Jan.


Note:
Since Airmeet provide the flexibility and option to cancel at any time, you will not be refunded if you cancel your plan after your renewal date.

Therefore, don't forget to cancel your subscription before your renewal date if you don't want to be charged again.




Data Access after Canceling the Subscription


If you cancel your Airmeet plan, you will be downgraded to an Airmeet free plan. Therefore, you will have free plan limitations. 


You will still have access to your events data, including session recordings, participants list, analytics & access to the complete events dashboard.




3. Team member add-ons


Every plan has a limit of team members it can accommodate, beyond which they need to buy extra team member capacity.


Type of subscription

Team member add-ons

Free

N/A

Premium Webinars

Contact Account Manager

Virtual Events

Contact Account Manager

All in Suite

Contact Account Manager




Note: Currently, to change the team member limit of all the plans, customers need to contact the sales team. 

Team Member (Event Manager) limits according to various plans.

  • Free Plan - 1 (1 Community Manager)
  • Premium Webinars Plan   - 1 (1 Community Manager)
  • Starter Plan - 3 (1 Community Manager+ 2 Event Manager) 
  • Virtual Events Plan  - 6 (1 Community Manager+ 5 Event Manager)
  • All in Suite Plan  - 11 (1 Community Manager+ 10 Event Manager)
  • Appsumo Plan

                code a - 1

                code b - 2

                code c - 5


4. Appsumo Customers



Appsumo

Limit/Month

Type

Team member

Pay as you go

Code A

300

Webinar + Virtual Format 

1

Direct from Dashboard

Code B

500

Webinar + Virtual Format   

2

Direct from Dashboard

Code C

1000

Webinar + Virtual Format

5

Direct from Dashboard


  • Depending on the Appsumo code, team member limits are assigned.
  • Appsumo customers can use pay-as-you-go and add their card details from their dashboard. 
  • Team member addition is done via the sales representative.



5. Important Resource links




6. Support Assistance



Need more help? Contact Airmeet 24/7 support for any queries or assistance.


Email ussupport@airmeet.com
Visit us at
 24*7 Support Lounge.





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