1. What are the different roles and access levels?
Owner: A team member who owns the community and has all access to the community is known as the owner.
Admin: A team member who can manage the whole account & has all access to the community except for removing or changing the owner.
Manager: A team member who can manage the account and has access to all community except billing privileges, such as purchasing new plans and add-ons and canceling existing plans.
Event Executive: A team member who ONLY manages events assigned to them by admins and managers without giving them any privileges to the rest of the dashboard, such as billing and integrations.
Related Article: How to assign a role & grant permissions to your team member (event manager) on Airmeet?
2. Why can't an Event Executive see any events on their dashboard after logging in?
By default, the Event Executives aren't assigned to any events. To assign an event to an Event Executive, you can follow these steps.
After completing these steps, the Event Executive should be able to see the assigned event on their dashboard.
3. What does the ‘Edit events’ toggle do?
The "Edit events" toggle allows a team member to make changes to an event’s schedule, emails, registrations, and other settings, similar to what an Admin can do within the event dashboard.
4. Can I modify the default settings? If yes, how?
Yes, you can modify the default settings. To do this, follow these steps
5. What happens when I modify the default settings of a particular user role: Manager or Event Executive?
When you modify the settings of a particular role, the new settings are enforced for all users of that role for all events: ongoing, upcoming, or completed.
6. My team member is unable to edit event settings?
This issue could occur if the team member does not have sufficient permissions to ‘edit event’ settings. Check the user's role and permissions to ensure that they have access to the controls needed to ‘edit event’ settings.
7. Can I have more than one admin?
Yes, you can have more than one admin. Having multiple admins can help ensure that there is always someone available to manage the platform in case the primary admin is unavailable. However, it's recommended to limit the number of admins to only those who need access to avoid any security issues.
Need more help? Contact [email protected] or visit our 24*7 Support Lounge.
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