Attendee Troubleshooting

Troubleshooting & Fixes

I got disconnected. How do I get back to the event?
Disconnection could be a result of poor internet connectivity or a technical glitch. To connect again, please try the following steps:  1. Please make ...
Sat, 10 Apr, 2021 at 5:54 PM
Do I need to download any software to use Airmeet?
No, Airmeet does not require you to download and install any software or plugin. You can either enter the event from your browser or download our mobile a...
Sat, 10 Apr, 2021 at 5:43 PM
I am not able to see messages in chat window?
Please try one of the following options:  1. Clear your browser cache and reload the webpage. 2. Login in incognito mode of your browser.  3. Remembe...
Fri, 9 Apr, 2021 at 2:01 PM
How to remove sound echo during interaction on Virtual table and on Stage?
The following may be the possible reasons for audio echoes during your event. Kindly follow the tips below to fix them:   Ensure you have only one sessi...
Sat, 10 Apr, 2021 at 9:14 PM
Trouble joining a live session
If you're having trouble joining a Session, make sure you've completed the following. Refresh your web browser Kindly clear browser cac...
Sat, 10 Apr, 2021 at 10:13 PM
I am not able to use emojis?
Please try clearing your browser cache and reload the webpage. NOTE - Emoji will not be seen if you have logged into the event from the mobile browser.
Thu, 1 Apr, 2021 at 4:49 PM
How can I mute myself?
1. You can mute yourself by clicking on the mic and camera icons situated just below the video frames, you can turn off your own audio-video. 2. When...
Sun, 11 Apr, 2021 at 8:27 PM
My video is not visible and a broken camera icon is visible to others. What to do ?
If your video is not visible and the following icon is visible to others:   This happens when another application on your device is using your default...
Fri, 9 Apr, 2021 at 2:05 PM
Screen Sharing Troubleshooting
Some users may encounter problems when they start screen sharing and this might be because of browser preferences or operating system (OS) preferences. Her...
Fri, 9 Apr, 2021 at 2:06 PM