Audio Issue macOS Sonoma Upgrade | Airmeet

Modified on Thu, 16 May 2024 at 12:05 PM

Issue symptoms

Users may experience specific audio-related challenges on the Airmeet platform subsequent to the installation of macOS Sonoma, with call quality concerns being particularly pertinent.

The following are examples of these issues:

  • Difficulty in recognizing audio devices.

  • Audio issues, such as no sound input or output.

  • Extended delays due to latency or other network-related issues

  • Difficulties from enabling macOS Sonoma's new "voice isolation" feature, including unintended muting of sounds captured by a user's microphone 

Resolution steps 

The Airmeet team is actively collaborating with our partners to address and resolve these issues.

We currently advise all customers to refrain from upgrading to Mac OS 14.0 "Sonoma" until these issues have been satisfactorily resolved.

If you are facing any audio-related issues (like echo, spike noises), kindly consider using Mozilla Firefox until further update. Additionally, we advise disabling the new "voice isolation" feature for the time being and use "Standard" mic mode

As further information becomes accessible, we shall proceed to update this page.

Need more help? Contact or visit our 24*7 Support Lounge.  

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article