The Reset check-in feature allows organizers to clear the existing check-in status of attendees for a hybrid event. This is useful when check-ins were completed accidentally or when you need to start the attendee check-in process again.

1. What happens when you reset check-ins?

When you reset check-ins:

• All currently checked-in attendees will be marked as Not Checked In.

• Organizers can check in attendees again when required.

• The reset applies to all attendees in the event.

• This action is permanent and cannot be undone.

Important: Reset check-ins only when you are certain that the existing check-in information is no longer required.

2. How to reset attendee check-ins

1. Log in to your Airmeet Community Dashboard.

2. Open the relevant Hybrid/In-Person Event.

3. Navigate to the attendee/check-in management section.

4. Click Reset check-in.
   
   

5. A confirmation message will appear: “Are you sure you want to reset check-in?”
   
   
   

6. Review the warning and click Reset all check-ins to confirm.

Once confirmed, the check-in status of all attendees will be reset to Not Checked In.

3. When should you use Reset check-in?

This feature can be useful in scenarios such as:

• Test check-ins: Your team checked in attendees while testing the event setup and wants to clear the data before the actual event.

• Accidental check-ins: Attendees were mistakenly marked as checked in.

• Restarting the check-in process: You need to clear existing check-ins and begin the process again.

4. Things to keep in mind

• Reset check-in is a bulk action and affects all checked-in attendees.
• You cannot choose individual attendees as part of the reset action.
• Once reset, the previous check-in status cannot be restored.
• Attendees can be checked in again after the reset.

5. FAQs

1. Can I undo a check-in reset?
   No. Once you confirm Reset all check-ins, the action is permanent.
   

2. Can I reset the check-in status of only selected attendees?
   The Reset check-in action resets the status for all checked-in attendees at once.

3. Can attendees be checked in again after a reset?
   Yes. Once reset, attendees will appear as Not Checked In and can be checked in again normally.

4. Does resetting check-ins remove attendees from the event?
   No. It only changes their check-in status. Attendees remain registered for the event.

5. Who can reset check-ins?
   The reset option is available to organizers with the appropriate event management permissions.

   
   

Need more help? Contact support@airmeet.com or visit our 24*5 Customer Support Lounge.